INTERNET SERVICE PROVIDER
2.d) Only one location change per year is permitted per service. Thirty days’ notice is required for processing, and requests must be received and confirmed by the 25th of the month. Example: A location change request submitted by 25 April will take effect from 1 June. May’s service remains payable in full. If the new address falls outside the coverage area, the service must be cancelled in terms of the Cancellation Policy under Section 6.
2.e) We reserve the right to suspend or terminate a service that is found to be frequently moved between different locations, in accordance with the Cancellation Policy under Section 6 (including clauses 6.6 and 6.7).
2.1) 5G UNCAPPED+ | MTN, VODACOM & TELKOM
4.7) While network providers aim to maintain consistent service quality, HUIOS PURIFICATION (PTY) LTD does not guarantee uninterrupted access to full network capacity at all times.
5.1) A service change refers to any adjustment to your current plan that affects the renewal price.
• An upgrade increases the renewal price.
• A downgrade decreases the renewal price.
5.2) Minimum Commitment & Downgrade Restriction: New services and upgraded plans are subject to a minimum six (6) month commitment period. Downgrades are strictly prohibited during the first six (6) months from service activation or implementation. Downgrades may only be requested from the seventh (7th) month of paid service onwards.
5.3) Upgrades: Clients may upgrade their service from the second (2nd) month of service onwards. Services cannot be changed during the initial activation month.
5.4) Single-Month Restrictions: Clients may not upgrade and downgrade within the same billing cycle. An upgrade must complete at least one full renewal cycle before any subsequent downgrade may be scheduled. Example: If a service is upgraded from ULTRA to INFINITY in March, the client may only request a downgrade in April for implementation on 1 June (subject to clauses 5.2 and 5.3).
5.5) Cross-Network Migrations: Any change from an existing service on one underlying host network to a service on another host network is treated as a cancellation of the current service. The Cancellation Policy in Section 6 applies in full, including clauses 6.6 and 6.7.
5.6) Submission Deadline & Format: All service change requests (upgrades or downgrades) must be submitted via email to accounts@huios.co.za before the 25th of the month, including your Client Code, to take effect on the 1st of the following month.
6) CANCELLATION POLICY
6.1) Cancellations require one full calendar month’s notice and must be submitted via email to accounts@huios.co.za. Requests must be received and confirmed by the 25th of the month. Example: A cancellation submitted by 25 April will take effect at the end of May. May’s service remains payable.
6.2) Telephonic cancellations are not accepted.
6.3) Upon cancellation, the associated SIM card and any unused data will be deactivated.
6.4) Once cancelled, SIM cards cannot be reactivated.
6.5) Failure to cancel will result in automatic renewal and billing for the following month.
6.6) HUIOS PURIFICATION (PTY) LTD may suspend or terminate a service immediately, without notice, if the client fails to make payment by the due date or otherwise breaches these Terms and Conditions. Such termination does not waive or reduce the client’s liability for any outstanding or current-month fees, which become immediately payable.
6.7) In cases of suspension or termination due to late or irregular payments, the client remains liable for the full service fee for the month in which the service is terminated. This fee becomes immediately payable.
6.8) A cancellation fee of R1500.00 applies to any service terminated before completing six months of paid service. This fee covers administrative and operational costs associated with early termination.
6.9) Industry Alignment Note — This cancellation policy is consistent with the Consumer Protection Act (CPA), which permits suppliers to require reasonable notice and apply early termination fees. While our services operate on a month‑to‑month basis, HUIOS PURIFICATION (PTY) LTD requires a minimum of six months of paid service before cancellation. This safeguard ensures operational stability and aligns with CPA provisions allowing suppliers to recover reasonable costs associated with early termination.
7) PURCHASES
7.1) HUIOS PURIFICATION (PTY) LTD reserves the right to limit the quantity of purchases per client.
7.2) All purchases create binding legal obligations. Refunds are subject to the terms and conditions outlined herein.
7.3) Do not proceed with any purchase unless you fully understand and accept these terms and conditions.
7.4) Payment confirms your acceptance of all applicable terms and conditions related to the purchase.
7.5) For any queries or clarifications, please contact us before completing your purchase.
7.6) All purchases must be paid in full before activation or delivery of services.
7.7) Uncapped data services are not prorated and must be paid in full as per the selected plan, as full FUP usage may occur within the activation month.
8.2) Where a refund is due under the CPA, HUIOS PURIFICATION (PTY) LTD will bear the reasonable costs of collection or courier within the initial six‑month statutory warranty period. Beyond this period, courier and logistics costs are the responsibility of the client.
8.5) Refunds requested outside CPA provisions, or for cancellations not covered under Section 6, may be subject to a reasonable handling fee to cover administrative and processing costs.
11.2) This delivery policy applies only to services delivered by a HUIOS PURIFICATION (PTY) LTD appointed representative. For products or services delivered directly by the supplier or provider, the delivery policy will be specified in the Terms and Conditions for that product/service. If unsure, please contact us for advice on the applicable delivery policy.
12.3) Where a device is returned due to a defect covered by the CPA, HUIOS PURIFICATION (PTY) LTD will bear the reasonable costs of collection or courier.
12.5) Devices purchased from HUIOS PURIFICATION (PTY) LTD are also covered by the manufacturer’s warranty, which may extend beyond six months. HUIOS PURIFICATION (PTY) LTD will facilitate warranty claims with the supplier on the client’s behalf. Collection and courier costs will only be covered by HUIOS PURIFICATION (PTY) LTD for valid CPA claims within the initial six‑month statutory warranty period. Thereafter, the client is responsible for any courier or logistics costs associated with manufacturer warranty claims.
12.7) Routers, access points, antennas, and other equipment acquired for use with our services are non‑returnable and non‑refundable once purchased, except where defective in terms of the Consumer Protection Act. If such goods are defective within six months of purchase, the client may elect repair, replacement, or refund in accordance with Section 12.1. Non‑defective goods cannot be returned for credit or refund, including cases where services are terminated under Section 1 clause 1.5 or Section 6.
13.1) All data services provided by HUIOS PURIFICATION (PTY) LTD, including but not limited to 5G UNCAPPED+, 5G CAPPED+, LTE‑Advanced (LTE‑A), and LTE services, are subject to RICA verification as required by law. When a purchase for services is made, it is assumed you have read, understood, and accepted all Terms and Conditions. If you have any queries, please contact us before making a purchase.
13.2) Clients must produce their original valid Identity Card, Identity Document, or Passport, along with proof of residential address. Verification documents must include photo identification and be a bar-coded form of identification. Failure to provide the required information will result in the product not being activated, regardless of any amounts paid to HUIOS PURIFICATION (PTY) LTD.
13.3) Delivery of the SIM and/or device will not occur if the required documentation is not provided and successfully verified. RICA verification must be completed in person for each new data product purchase, regardless of previous RICA verification. The drivers of the courier service used by HUIOS PURIFICATION (PTY) LTD are RICA agents and will verify the user upon delivery.
13.5) Clients are required by law to keep their physical address updated with HUIOS PURIFICATION (PTY) LTD for five years from the date of purchase. RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian.
• Proof of Identification
• Proof of Physical Address (Home Address)
• Proof of Company Details
• Proof of Company Address
• Letter authorizing the selected representative to act on behalf of the business
• Proof of Identity for the representative
• Proof of physical home address of the company representative
• Green bar-coded South African ID book
• New bar-coded ID card
• Valid temporary ID issued by Home Affairs
• Valid South African passport
• For Non-South African citizens – Passport or valid VISA/permit
• Company registration documents (COR14.3)
• Tax Clearance Certificate
• SARS registration documents
• Lease Agreement (not older than 12 months)
• Municipal Account (not older than 3 months)
• TV License (not older than 12 months)
• Telephone Account (not older than 3 months)
• Bank Statement (not older than 3 months)
• Monday to Friday: 07:45 – 17:30
• Saturday: 07:45 – 14:00
• Sundays and Public Holidays: Closed
• Comply with the laws of the Republic of South Africa
• Define unacceptable activities and online behaviour
• Protect the integrity of our network and staff
• Outline the consequences of prohibited conduct
• Clients will be held liable for any malicious conduct directed at us through any communication channel.
• Aggression, abuse, bullying, offensive language, or intimidation — whether via email, phone, social media, or public forums — constitutes abusive behaviour and a breach of this Policy. We reserve the right to suspend or terminate services.
• The use of any medium to spread false information, make unfounded allegations, or damage our reputation will be considered a breach of this Policy. We reserve the right to suspend or terminate services without further notice.
• Violations of local or international laws prohibiting child pornography, obscenity, discrimination, hate speech, incitement to violence, or threats of bodily harm
• Defamation, abuse, stalking, harassment, or physical threats against individuals
• Infringement of Intellectual Property laws, including unauthorized use of copyrighted content, trademarks, or trade secrets
• Violations of privacy, including unauthorized collection of personal data
• Fraudulent activity, including pyramid schemes, impersonation, or unauthorized transactions
• Breaches of exchange control laws
• Distribution or sale of pirated or illegal software
• Continued sending of unsolicited communications after a removal request
• Notify the user’s network administrator and request corrective action in line with this Policy and the ISPA Code of Conduct
• Suspend access to the user’s network in severe cases until abuse is mitigated
• Issue a warning, suspend the account, or revoke access entirely
• Charge administrative fees and recovery costs for time and resources lost due to the incident
• Assist other networks or administrators in investigating credible abuse reports
• Institute civil or criminal proceedings
• Share incident details with other providers, publish relevant information, and/or provide user details to law enforcement
• Cooperate with South African and foreign law enforcement agencies when legally required, including under valid court orders or mutual legal assistance requests, subject to applicable privacy and data protection laws
• We reserve the right to amend this Policy at any time without prior notice.
• We reserve the right to act against any individual, company, or organization that engages in prohibited or unlawful activity while using our services.
• We may act against other forms of abuse not explicitly listed in this document and investigate or prevent illegal activity on our network.
• We reserve the right to monitor user and network traffic for security purposes and to prevent unauthorized tampering or damage.
• We may suspend, revoke, or cancel services if continued provision poses a risk to our infrastructure or resources.
• We reserve the right to remove any material deemed offensive, indecent, or objectionable at our sole discretion.
• While we provide a best‑effort service, we do not guarantee data security. Users are responsible for safeguarding their own data.
• Our failure to enforce any provision of this Policy does not constitute a waiver of our rights to enforce it at a later time.
16.1) By purchasing and using a service, the client consents to the applicable terms of use, policies, and conditions set by the underlying network provider. These terms operate in addition to, and not in substitution of, the Terms and Conditions of HUIOS PURIFICATION (PTY) LTD.
17.3) Continued use of the services constitutes acceptance of any amendments. Clients who do not accept the amended terms must cancel their services in accordance with the Cancellation Policy (Section 6).